There were two very, very long lines for checking in with vague descriptors (arrival and departure or pick up key). I went overnight and from arrival had huge issues. I had only heard good things about this resort before trying it. Unfortunately, this trip left me with a bitter taste, and I am inclined to explore other accommodations if I decide to return in the future. While I do not expect perfection, I do anticipate a certain level of service and cleanliness, especially in a reputable resort like Ocean Casino. Despite the breathtaking view, I am genuinely disappointed in the overall quality of my experience.

Overall, I believe my experience fell far below the standard of decency I expected, considering the amount I paid for the stay. To top it off, there was a foul smell emanating from our room, making a portion of the space unbearable. Despite my efforts to address the issue with the pit boss, the dealer's dishonesty added to my frustration. The following day, we encountered a condescending attitude from a blackjack dealer, making me feel disrespected and humiliated. While I chose not to make a fuss initially to avoid spoiling our special occasion, the situation worsened. Although I initially brushed it off, I was further dismayed when my wife accidentally picked up someone else's dirty shorts, leading to concerns about sanitation, especially in the current Covid-19 climate. Despite booking a one-bedroom suite with the intention of proposing to my fiancée, we found the room to be dusty and unclean upon our arrival. However, my excitement was dampened by a less-than-satisfactory experience with our accommodations.

During our recent visit, I was pleasantly surprised to observe improvements in various aspects of customer service, which had previously deterred us from returning.

My fiancée and I were regular patrons until the challenges posed by the pandemic led to certain disappointing changes in the casino. I want to begin by expressing my admiration for Ocean Casino Resort, which I used to consider one of the finest establishments on the East Coast.

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